Using Your Distributor Email Services

Please refer to the setup instructions that were sent to you. The setup instructions will contain your username, password and other information needed to setup and use your email services.

Accessing your Distributor Webmail Account

Webmail ScreenshotYour PromoBubble email account includes full featured Webmail access. Webmail allows you to send and receive email from anywhere you have access to a web browser and is the easiest way to get started using your distributor email services. You can sign in to your webmail account by typing into your web browser address bar (where is your actual domain name). At the login screen, enter your username and password to access the webmail control panel.

Once logged into your webmail account you will see that it looks and acts very much like a traditional desktop application. You can read new mail, send mail, view calendar events and look up users stored in your address book. You'll also have access to online document storage, a handy place to store important documents that you'd like to be able to access from any location.

Your webmail interface is also where you can configure all of your global mailbox settings, such as email forwarding, out-of-office auto responders and server level spam filtering. You can manage all of your preferences and settings from the options link within your webmail control panel.

Although a number of people find webmail the most convenient way to access their email services, many prefer to use a desktop application such as Outlook, Outlook Express or Thunderbird. This is of course not a problem as your Promobubble distributor email works well with any of these programs.

Setting up your Email Client Software: POP3 or IMAP?

IMAP POP3 WebmailBefore you setup your email account within your desktop application you will need to consider whether you wish to use the POP3 or IMAP protocols. If you have used an email application such as Outlook in the past it is likely that you had configured your email account as a POP3 account. POP3 is often the only practical option when using ISP provided email or email hosted on commodity web hosting accounts. However, you may wish to consider using the more modern and more advanced IMAP protocol which is fully supported by your Promobubble email service.

IMAP offers a number of significant advantages over POP3. Unlike POP3, your email is stored right on the email server when using IMAP. This allows you to easily access your e-mail from any location that has an internet connection. This also makes it possible to access the same mailbox from multiple computers or mobile devices at the same time. Whether at home, in the office or on the road, your email will always be available and in sync with IMAP.

IMAP is more versatile than POP3 in other ways as well. For example, you may wish to create any number of folders to better organize your e-mail. With IMAP these changes take place both on the server and in your email client, again keeping everything in sync. This is also useful for spam filters which move suspect mail into special folders. With IMAP you can manage SPAM directly on the server, before you even download it.

IMAP's features make it a perfect solution for those who access email from multiple locations (home and office for example) and don't want to have to worry about which location a particular e-mail message has been downloaded to. It's also excellent for mobile users such as Blackberry and iPhone users, who check e-mail while out of the office and want to keep it all synchronized. When you mark a message as read from one computer or device, it's marked as read on all email clients that hit the IMAP server.


Video Tutorials: Setup an IMAP account

Setup your IMAP email in Outlook 2007 (or an earlier version of Outlook)
Setup your IMAP email in Outlook Express
Setup your IMAP email in Windows Mail
Setup your IMAP email in Thunderbird


Video Tutorials: Setup a POP3 account

Setup your POP3 email in Outlook 2007 (or an earlier version of Outlook)
Setup your POP3 email in Outlook Express
Setup your POP3 email in Windows Mail
Setup your POP3 email in Thunderbird

* if you use another email client such as Eudora, Netscape, Entourage, Apple Mail or any email capable mobile phone you can still refer to these tutorials for general information. The settings used are the same for all email client software. You will just need to enter the information where requested by the device or software you are using.


Email setup FAQ

I've just setup my account following the setup instructions but I'm getting errors when trying to connect.
Most often the cause is just a setting that was not entered properly. Please review your settings very carefully. Some common errors when setting up email accounts include the following.

  • Check and retype your password being sure to pay attention to case. Passwords are case sensitive.
  • When entering your username be sure to enter the full email address as in For example, if your username is "email" and your domain name is "", you would enter "" as your username in your email application setup screen.
  • Make sure you are not entering an email alias when entering your username. You need to enter your primary email address account name even if people normally send email to your alias address.
  • When entering your POP3, IMAP or SMTP settings make sure you are entering them formatted like and not
  • In the advanced tab, under "more settings" check to make sure that your outgoing (SMTP) server is set to port 2525 and not 25.


Remote Support

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